Skip to main content

Privacy Policy

AddParts Privacy Policy

AddParts Ltd (“us”, “we” or “our”) is committed to respecting your privacy and complying with all applicable data protection and privacy laws, including the UK General Data Protection Regulation (UK GDPR).

You can visit our website without disclosing any personally identifiable information about yourself. However, please note that we may use cookies and collect other non-personally identifiable information about your browsing activity (see our Cookie Policy below for further details).

If you do submit personal information—such as through a contact form or registration—you can be assured that we will use your personal information only to support your relationship with AddParts Ltd.

This Privacy Policy explains how we collect, use and protect your information when you interact with our website and services. We encourage you to read the following information carefully.

Personal Information Collection

We collect personal information only with your knowledge and consent. This typically occurs when you:

  • Request information about our services

  • Place an order or register on our platform

  • Submit a customer support request or enquiry

  • Apply for a job or respond to a communication from us

Types of personal data we may collect include: your name, email address, postal address, phone number, job title, and other information you provide when using our forms or services.

Your personal information will only be used for the purposes stated at the time of collection and in line with your preferences.

Non-Personal Information

We may collect non-personally identifying information based on your browsing activity. This may include pages visited, time spent on the site, referring websites, and use of platform features. This helps us improve our website, deliver a more personalised experience, and develop services better aligned to your needs.

If you have consented, we may also use your information to contact you for market research or marketing purposes via email, phone, or post.

How We Use Your Information

We use your information for purposes including:

  • Processing orders and managing your account

  • Delivering services or information requested by you

  • Responding to support requests, enquiries, or complaints

  • Administering payments and debt recovery

  • Marketing (subject to your preferences)

  • Product improvement and internal reporting

You may opt out of marketing communications at any time by emailing us at [email protected] with your preferences.

Disclosure of Information

We may share your information:

  • Within AddParts Ltd for the purposes described above

  • With third parties necessary to deliver our services (e.g., payment providers or logistics partners), provided they are GDPR-compliant

  • If AddParts Ltd is acquired or merged with another organisation, data may be transferred in accordance with this policy

  • When legally required to comply with a court order or regulatory obligation

We do not sell or share your data with unrelated third parties for their own marketing purposes.

Social Media and Public Forums

Any posts or messages you submit to public social media accounts (e.g., LinkedIn, X/Twitter) or community features on our site may be publicly visible depending on the platform’s settings. These platforms are controlled by third parties and are subject to their own privacy terms.

We are not responsible for how social media platforms handle your data. We advise you to check their privacy policies before posting.

Data Retention

We only retain personal data for as long as necessary to fulfil the purposes for which it was collected or to meet legal or regulatory requirements.

We typically retain:

  • Customer data while services are active and for a reasonable period afterward (e.g., 6 years for invoicing or accounting)

  • Prospect or marketing contact data for up to 3 years, unless you opt out or request deletion

You may request deletion or update of your data at any time.

Access to Your Information

You have the right to request access to or correction of the personal data we hold about you.

To do so, please email [email protected] or write to:
Data Protection Officer
AddParts Ltd
AMP Technology Centre
Brunel Way, Rotherham
S60 5WG, United Kingdom

Please include your name, contact details, and a brief description of the information you’re requesting access to. We may require identity verification before fulfilling your request.

Information Security

We take the security of your personal information seriously and employ appropriate physical, technical, and organisational measures to prevent unauthorised access, loss, or misuse.

Please note that internet communications are not guaranteed to be secure. We cannot take responsibility for any unauthorised access beyond our control.

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time in line with updates to legal requirements or changes to our services. Any updates will be posted on our website with a revised effective date.

If we plan to use your personal data in a way that materially differs from the purpose originally stated, we will notify you and give you the option to consent.

Contacting Us

If you have any concerns or questions about this policy or how we handle your data, please contact:

Data Protection Officer
AddParts Ltd
AMP Technology Centre
Brunel Way, Rotherham
S60 5WG
Email: [email protected]

Cookies

This site uses cookies—small text files stored on your device—to improve user experience, support analytics, and enable website features.

You can disable cookies via your browser settings. See aboutcookies.org for help managing cookie preferences.