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AddParts becomes one of the first Associate members of BCMPA

AddParts becomes one of the first Associate members of BCMPA (British Contract Manufacturing Packing Association)

Added Value by Association – Introduction of Associate Member Programme

Emma Verkaik, Director of BCMPA said “This year we have learnt much about the value of networking and the importance of widening our contacts within the industry.

The 2024 Conference was a good example of how networking can lead to closer ties and collaboration between us all. The feedback from members was that they enjoyed the additional layer of contribution from the sponsor companies who are associated with the contract manufacturing, packing, fulfillment and logistics industry.

With that in mind and to continue the direction of travel, I am delighted to announce that we will be introducing a curated Associate Membership programme from 1st January 2025, as a way to broaden the wider network for BCMPA members.”

Associate Members will provide a useful and important dialogue with up-to-date information. I hope that this launch will help forge meaningful connections within the industry and provide a platform where companies can exchange best practices and stay informed, which will ultimately contribute to the continuing progress and development of the contract manufacturing, packing, fulfilment and ecommerce sector.

As part of their membership package the Associate Members will be able to attend industry events and provide news to BCMPA members via eshots, as well as hold valuable webinars.

I hope you will join me in extending a warm welcome to the 2025 Associate Members.

Read more about some of the Associate Member services on the following pages. A full list of Associate Members will appear on the BCMPA website from 1st January 2025.

https://bcmpa.org.uk/search-members/associate-members

AddParts leading the way in production downtime reduction

AddParts continues to invest in the innovative technology needed to ensure that digital spare parts meet the demands of some of the most highly regulated industries in the UK.

The team at AddParts have been working with AMT’s Post Pro vapour smoothing technology for the last 18 months and after proving the value of this cutting edge technology felt the time was right to bring the smoothing process in-house giving greater access to higher quality parts for AddParts customers.

A variety of high quality post procesed white SLS parts. Produced in food contact nylon, smoothed and dyed food contact blue and non food contact black.

The smoothing process ensures that key parts supplied by AddParts have a smoother surface finish with reduced friction and surface roughness (by up to 420%), a 3-x improvement in the mechanical properties and a 100% sealed surface. The upshot of this is that AddParts can offer parts with extended part lifecycle and tensile strength, significantly less liquid absorption, parts which are easier to clean and maintain high levels of hygiene with and which resist scratching and breakage. Not only that but the materials and the process meet the same FDA approvals as AddParts’ standard materials when it comes to food contact meaning that the service can add significantly enhanced value in key markets which include food & drink, pharmaceutical and nutritional supplement manufacturing. The upgraded parts show similar levels of chemical resistance to Stainless Steel but are significantly more accessible through AddParts Professional digital storerooms. The solvent used in the process has been a key development as its fully green, FDA approved chemistry is both biocompatible and biodegradable, enabling parts to be made that are food contact safe which is critical to many AddParts Professional customers. The team at AddParts lave also successfully transferred their knowledge of food contact safe blue dying into the process too meaning that parts can be food safe, easy to clean, full sealed and an easy to identify blue colour.

Tom Fripp, Director said “Our AddParts customers rely on us to produce high quality parts with a quick turnaround to enable them to keep their production lines running smoothly and reduce their downtime costs. We have worked closely with the team at AMT as we validated the Post Pro SFX into our quality management system to meet the extremely high standards required by our food an pharma manufacturing customers.

 

 

The work to bring this technology in house has been both extensive and thorough which is nothing less than our customer’s demand. Our validation process has been so detailed that it identified several opportunities for improvement in our upstream supply chain to greatly enhance our services for our customers beyond simply the smoothing of the parts. The effective implementation of this technology at AddParts keeps us well ahead of the curve and ensures that we extend the value we bring to our customers as the only UK spare parts solution that reduces downtime and inventory at the same time.”

 

Watch the AddParts IPE Webinar: Make More, Store Less, Spend Less

On Thursday 14th November 2024 AddParts sponsored one of Industrial Plant & Equipment magazine’s series of webinars hosted by their Editor, Ed Lowton. AddParts Director, Tom Fripp was joined by clients Clifford Mann, Head of Technical Operations and Engineering at Ethypharm and Simon Preston, Operations Director at Chester Medical to discuss downtime, the cost of downtime, strategies to reduce those costs and their experience using the AddParts Pro service and additional benefits it has brought their businesses.

Tom also demonstrated the AddParts Pro virtual storeroom showing the features and information available to users.

Speaker biogs

Tom Fripp – Director, AddParts

Tom is an internationally recognised, award-winning design expert with over 20 years of commercial design experience and has overseen the delivery of over 1,000 design projects. He has a 1st Class BA (Hons) in Industrial Design and a Masters with distinction in design for 3D printing both from Sheffield Hallam University. Tom has been named on 7 granted patents including 4 novel 3D print processes, developed and patented 3D printed facial and ocular prosthetics technology in the early 2000’s and developed and patented the world’s first silicone elastomer 3D printing technology. He has delivered 3D print related projects in multiple markets including medical, packaging, consumer, FMCG, promotional, health and safety equipment, industrial and pharma. Tom has been responsible for delivering projects for customers that include the likes of G4S, Comic Relief, Boots, Smith & Nephew, Nestle, Galpharm, B&Q, Balfour Beatty, Sharp Lifesciences, Fellowes, P&G, Mondelez, M&S and Ethypharm not to mention hundreds of SMEs and inventors. Based in Sheffield, Tom now runs AddParts (addparts.co.uk), a highly innovative digital spare parts business specialising in supply for pharma and food manufacturers through reverse engineering, digital stockholding and industrial 3D printing.

Clifford Mann – Head of Technical Operations and Engineering, Ethypharm

Responsible for all engineering activities and facilities across our three locations. Responsible for setting and maintain the UK manufacturing Capex budget. Also, within my team we conduct all equipment validation and requalification, project management, process development and requalification, new product introduction, site calibrations, and technical support including serialisation. I have worked in the pharma and medical device industry for over 26 years covering technical, engineering, and operational roles at a senior level.

Simon Preston – Operations Director, Chester Medical

Simon has been at Chester Medical Solutions for 18 Years having previously worked for Unilever, United Biscuits, PepsiCo and Shell Petrochemicals. Simon’s career has always been with supply chain where he has worked across, Manufacturing, Engineering and Logistics. Simon is an Engineer by profession and has trained in 6 Sigma, Lean & TPM.

Click on the image below to register and watch the webinar…

IPE Webinar: Make More, Store Less, Spend Less

Thursday 14th November 2024, 10.30am till 11.30am

 

AddParts is the only spares management system for UK manufacturers that minimises both your inventory and your downtime at the same time.

AddParts helps you manufacture more by reducing your downtime on your production/packing lines with a standard turnaround of 48 hours on spare parts. You will be able to store less as you are not holding physical stock of those spare parts and consequently you will be spending less on parts, warehousing, maintenance and downtime.

If you run one or more automated production/packing lines you will be experiencing costs of downtime and supply chain delays in getting parts to get your production line up and running.

AddParts supplies on-demand digital spare parts for production and packing lines, supporting maintenance and operations teams using cutting-edge technology to reduce downtime by up to 90% and spare part costs by up to 50%.

The company data logs critical components (using 3D scanning and data capture) on-site for storage on a secure, tailored digital inventory. The parts are supplied in like-for-like, traceable materials in 48 hours, and are manufactured at a dedicated, UK-based facility using industrial 3D printers.

Tom Fripp of AddParts will show you how they are helping manufacturers make more, store less and spend less with digital spare parts.

A world leading AddParts customer will join the webinar to talk about their journey with AddParts and the benefits they are seeing in their business.

All attendees will receive a CPD certificate.

Please note by registering you agree to be contacted by the organiser (Western Business Media Ltd) and the event sponsor.

If you have any issues registering contact [email protected] or call on
01342 314 300

For more details and to book please click here

 

BCMPA webinar: Pack More, Spend Less: Digital Spare Parts for Contract Packers

Thursday 17th October 2024, 10.00-11.00

Delivered by Tom Fripp of AddParts

If you run one or more automated production/packing lines you will be experiencing costs of downtime and supply chain delays in getting parts to get your production line up and running.

AddParts supplies on-demand digital spare parts for production and packing lines, supporting maintenance and operations teams using cutting-edge technology to reduce downtime by up to 90% and spare part costs by up to 50%.

The company data logs critical components (using 3D scanning and data capture) on-site for storage on a secure, tailored digital inventory. The parts are supplied in like-for-like, traceable materials in 48 hours, and are manufactured at a dedicated, UK-based facility using industrial 3D printers.

Tom Fripp of AddParts will show you how they are helping contract packers pack more and spend less with digital spare parts.

Please register your interest in attending by clicking the link here.

To ensure that this session is beneficial for all BCMPA members and visitors please submit your questions ahead of the webinar to [email protected] and title your email – BCMPA AddParts Webinar Questions, or add a question when you register.

The session will last about 35 minutes with an additional 20 minutes of Q&A.

To join this event, please register here.

To find out more about the BCMPA, The Association for Contract Manufacturing, Packing, Fulfilment & Logistics, please visit the website here or contact CEO Emma Verkaik on [email protected]

Addparts to exhibit at PPMA

AddParts will be exhibiting at the PPMA Show which is the largest processing and packaging machinery exhibition in the UK. Taking place from Tuesday 24th to Thursday 26th September at the NEC in Birmingham, it showcases the very latest in processing and packaging machinery, robotics and industrial vision systems, coupled with the latest innovations in materials, containers and packaging design.

AddParts, supplies on demand digital spares for production and packing lines through the use of 3D scanning, digital data management and industrial 3D printing. It supports maintenance and operations teams using cutting-edge technology to reduce downtime by up to 90% and spare part costs by up to 50%.

Tom Fripp, director at AddParts, said: “It’s a really exciting time for us to be in a position to showcase what our AddParts service can offer and it will be the third consecutive year we have been at the PPMA show which always gives us the perfect opportunity to demonstrate our end-to-end process to maintenance, production and operations engineers and their teams. Our team will have a 3D scanner with them on the stand so customers can see the complete process for how we supply accurate, durable replacement components in days, not weeks.”

Added Tom: “Over the last year, since the launch of our AddParts service, we have seen a really positive response from businesses particularly in pharmaceuticals, food and drink and the contract packing sectors. These types of businesses are really seeing the benefit of AddParts and new customers can currently benefit from an initial 90-day free trial, enabling them to see for themselves how AddParts will work for them. The free trial offers unlimited virtual storeroom access, emergency callouts, fast turnaround and priority production.

Our digital storeroom gives our customers their own login to be able to check the prices of their parts, previous order history, downloadable certificates of conformity and free return postage on any off-site scanning of parts that they have sent to us.”

“We’re looking forward to showing what we can do at PPMA and meeting as many people who struggle with the costs of machine downtime as possible.”

AddParts will be on stand F11 throughout the PPMA Show.

To book your FREE place to attend the show click here

 

AddParts sponsors at BCMPA Conference 2024

AddParts will be sponsoring the BCMPA Conference which will take place on the 10th July 2024 at the Delta by Marriot, Nottingham Belfry NG8 6PY.

The BCMPA is the UK’s only Trade Association dedicated to supporting its members involved in the world of Contract Manufacturing, Packing, Fulfilment & Logistics.

The BCMPA Conference is designed to allow BCMPA Members and Non-Members involved in the world of Contract Manufacturing, Packing, Fulfilment & Logistics the opportunity to network with key industry figures and colleagues, whilst learning more about the future topics and trends around our industry.

The Conference will commence at 9am on Wednesday 10th July, with a full speaker programme, lunch and two breaks. There will be an informal networking dinner held the night before, on Tuesday 9th July, starting with informal drinks and then dinner, giving delegates a chance to network prior to the Conference.

AddParts will have a stand at the conference giving delegates the opportunity to have their production line components 3D scanned and transferred into the AddParts Virtual Storeroom enabling them to access a 90-day Free Trial of AddParts.

AddParts, Founder, Tom Fripp will also be giving a talk at the conference titled Stock Digitalisation vs Downtime: It’s Game, Set and Match. During this unique and memorable presentation Tom will show how digital technology changed one woman’s life enabling her Wimbledon dream to come true and how this same technology is now reducing downtime by up to 90% and spare part costs by up to 50% for manufacturers across the UK

For more details about the conference please click here

To find out more about what AddParts is and its benefits click here

AddParts to exhibit at Maintec

AddParts will be exhibiting at Maintec at the NEC in Birmingham on 5th to 6th June 2024 in hall 4 on stand D21.

AddParts will be showcasing their on-demand digital spare parts service which is delivering downtime reductions of up to 90% and spare part cost reductions of up to 50% for companies across the UK. The team will be demonstrating the 3D scanning technology which starts the Scan – Store – Supply process which enables supply of like-for-like, traceable material spare parts in 48 hours.

Tom Fripp, Director said “We are excited to be able to showcase what our AddParts service can offer and Maintec gives us the perfect opportunity to demonstrate this end-to-end process to maintenance, production and operations engineers and their teams. Our team will have 3D scanner with them on the stand so customers can see for themselves how we can supply accurate, durable replacement components in days, not weeks.”

Maintec is the longest standing exhibition for the predictive maintenance, reliability and asset management industry and attracts the most ground-breaking products and services in the sector, helping to extend product lifecycles by providing fast solutions and servicing. It is firmly established as the go-to event focused on driving uptime and the tools, innovation, technology and people that support it.

Maintec forms part of Smart Manufacturing Engineering Week which is not just an event; it’s a festival of industrial innovation. Smart Manufacturing & Engineering week is researched and produced by one of the top journals for the manufacturing sector – The Manufacturer.

 

To find out more and book your free place to attend visit the website https://www.mandeweek.co.uk/welcome-maintec-2024

AddParts and Chester Medical to exhibit at Making Pharma

AddParts will be exhibiting at Making Pharma at Coventry Building Society Arena on 23rd and 24th April 2024 on stand 625, alongside Chester Medical.

Director, Tom Fripp will be presenting on ‘Industrial 3D printing in Pharmaceutical Manufacturing’ at 9.15am on Wednesday 24th April in Room 3 as part of the Making Pharmaceuticals Conference programme.

Tom said “Homegrown 3D printing was thrust into the global mainstream as a temporary healthcare solution to support efforts to fight COVID-19, but with global supply chains still reeling from the pandemic, there continues to be a focus on building resilient, long-term, production capabilities across the pharmaceutical industry. This presentation takes a unique approach to detailing how the role of the three pillars of industrial 3D printing goes far beyond a stopgap and describes how innovative pharma manufacturers can take advantage of this technology to drastically reduce downtime, improve supply chain security and make significant efficiency gains.”

The AddParts team will have the 3D Scanner on the stand and you will be able to see a demonstration of the virtual storeroom customer portal.

Making Pharmaceuticals is a free-to-attend exhibition and multi-stream conference that will bring together the key decision makers and innovators from across the pharmaceuticals sector to discuss key topics including pharmaceutical research, testing, production and distribution. Key areas on the exhibition floor include, cleanrooms and hygiene, laboratory, processing and machinery, ingredients and raw materials and pharmaceutical manufacturing. The exhibition and conference is co-located with Distributing Pharmaceuticals.

To find out more and book your free place to attend visit the website https://www.makingpharma.com/

Digital spare parts help pharma carton manufacturer reduce part costs by 40%

A leading carton and leaflet production company based in Wales is making substantial cost and time savings thanks to a revolutionary on-demand digital spares service.

Chester Medical, a carton and leaflet production and printing facility serving the pharmaceutical industry based in Deeside Flintshire, joined forces with Addition Design’s AddParts service to find ways in which digital spares could assist in reducing the cost and impact of downtime on spare parts for the company’s gluing and folding production lines.

Thanks to AddParts expertise in 3D scanning, digital data management and industrial 3D printing Chester Medical have benefited from savings in downtime as well as a more than 40 per cent cost savings on critical components for their machinery.

AddParts, an exclusive service of Addition Design based at the Advanced Manufacturing Park Technology Centre in South Yorkshire, supplies digital spares for automated production and packing lines giving manufacturing customers in multiple sectors a competitive advantage by reducing downtime.

Tom Fripp, director at Addition Design, said: “Chester Medical operates a number of automated and semi-automated production lines to print both folded cartons and patient information leaflets. These machines run at very high speeds to ensure that products are delivered at competitive prices but with speed and accuracy comes complexity and hundreds of moving parts that are critical to smooth, accurate operation.

“The machines are typically supplied by major manufacturers and require a steady stream of replacement components. However, it is not unheard of for such components to be available with particularly long lead times of up to two months so either spares are held in stock, meaning inventory management, space and cash tied up in stores, or risk expensive downtime.

“So, Chester Medical approached us as they had identified two key components initially that often fail and wanted to look at ways in which digital spares could assist in parts for the company’s gluing and folding lines.

“As Chester Medical carried spares, examples of the two components were sent to our headquarters in Sheffield to be 3D scanned and added to Chester Medical’s digital storeroom on the AddParts client portal. From there the team at Chester Medical could review the parts as well as the necessary design changes needed to offer like-for-like industrial 3D printed parts. Finally, the parts were ordered, produced using a combination of high-grade materials, assembled along with correctly specified off-the-shelf fittings and supplied in batches.”

The replacement folder/gluer clamps and folding plate locking handles were received by Chester Medical within only four days meaning that the reduction in downtime associated with these components was substantial.

Added Tom: “The time savings, together with the significantly reduced cost of these parts, which has seen a saving of more than 40%, and the like-for-like functionality that the AddParts components provide has seen real momentum for Chester Medical as they build in the utilisation of AddParts for yet more components and continue to build up their storeroom of on-demand digital spares accordingly. It’s been fantastic to work with them.”

Ronnie Delamar, operations manager at Chester Medical, said: “As well as conventional printing, we offer digitally printed cartons and leaflets which cater to the pharma industry’s increasing demand for short-run, short lead-time manufacture. The whole facility is accredited to the PS9000 pharmaceutical grade, including the digital print facility making the company unique within this field. This means that time really is of the essence for the success of our business.

“And in this regard, AddParts has been an absolute game changer for us at Chester Medical. For too long it’s just been accepted that spare parts can take ages, that we have to pay loads for them and hold huge amounts in stock. But with AddParts we don’t have to. The parts they have supplied are great quality and are really doing the business for us, we couldn’t be happier and have big plans to get the guys over to our site to keep building up our digital storeroom.”

AddParts to exhibit at Packaging Innovations

AddParts will be exhibiting at Packaging Innovations / Empack / Contract Pack and Fulfilment show at the NEC in Birmingham on Wednesday 21st and Thursday 22nd February 2024 on stand E106.

Packaging Innovations & Empack is made up of three events, each dedicated to one part of the packaging journey. Each event creates a focused environment for packaging designers, developers, buyers and suppliers to meet and do business in a time- and cost-effective way – and to create the next market-defining innovations.

AddParts will be showcasing their on-demand digital spare parts service which is delivering downtime reductions of up to 90% and spare part cost reductions of up to 50% for companies across the UK. The team will be demonstrating the 3D scanning technology which starts the Scan – Store – Supply process which enables supply of like-for-like, traceable material spare parts in 48 hours.

Tom Fripp, Director said “We are excited to be able to showcase what our AddParts service can offer and the Packaging Innovations show gives us the perfect opportunity to demonstrate this end-to-end process to the pharmaceutical and medical contract packers and food and drink producers. Our team will have 3D scanner with them on the stand so customers can see for themselves how we can supply accurate, durable replacement components in days, not weeks.”

https://www.packagingbirmingham.com/exhibitor/addparts/

AddParts shortlisted for Digital Technology and Innovation at leading industry awards

AddParts, part of Addition Design Ltd, has been shortlisted in the Digital Engineering/Technology and Manufacturing Innovation categories at the Insider Made in Yorkshire Awards to be held in March at The Royal Armouries in Leeds.

The Digital Technology Award is for the company that has best used or developed software, technology or technical processes to solve problems or add value for customers.

The Manufacturing Innovation Award is for the manufacturing company that has generated a substantial financial return and impact on a regional/national/international level from an innovative product or process designed and manufactured in their region.

AddParts supplies on-demand digital spare parts for production and packing lines, supporting maintenance and operations teams by using cutting-edge technology to reduce downtime by up to 90% and spare part costs by up to 50%.

The company 3D scans critical components on-site for storage on a secure, tailored digital inventory. The parts are supplied in like-for-like, traceable materials in 48 hours, and are manufactured at a dedicated, UK-based facility using industrial 3D printers.

Tom Fripp, Director said “AddParts has created an entirely new arm for Addition and has established itself as a highly scalable, in-demand and innovative business. Since the release of AddParts as a dedicated service in mid-2023, upwards of 50% of the company’s revenue has been generated by AddParts alone and this is expected to grow significantly. Sales for AddParts have already eclipsed those of the rest of the company’s offerings and continue to drive significant change and cost savings for customers too.”

The annual awards event celebrates world-class companies based in Yorkshire and the Humber and the products they are making here and selling across the world.

The black-tie dinner will take place at New Dock Hall, Royal Armouries, Leeds, on Thursday 7 March. It is sponsored by Made Smarter, BDO, Castle Employment, Rathbones incorporating Investec Wealth & Management (UK), and Mills & Reeve.

 

Bee Health benefits from AddParts innovative 3D printing solutions

A Bridlington-based manufacturer of nutritional supplements has solved a complex production problem thanks to the help of an innovative on-demand digital spares service.

INW Bee Health Ltd turned to Addition Design’s AddParts service for a solution when marks were being left on their white magnesium capsules during the manufacturing process.

The problem was quickly solved through AddParts expertise in 3D scanning, digital data management and industrial 3D printing allowing for a complex set of components to be designed and delivered in under 15 days, saving Bee Heath significant downtime costs when the magnesium production run was due to start.

AddParts, an exclusive service of Addition Design based at the Advanced Manufacturing Park Technology Centre in Rotherham, supplies digital spares for automated production lines giving manufacturing customers across a number of sectors a competitive advantage by reducing downtime on automated production and packing lines.

Tom Fripp, director at Addition Design, said: “INW Bee Health utilises stainless steel components within their vertical polishing machines to remove excess powder substrate from the outer surface of filled capsules. However, this set-up was causing marks on their white magnesium capsules. Bee Health had decided to look at alternatives and had sought to order a replacement from the OEM.

“However, the lead time from the OEM was up to three months and despite the lengthy wait and significant cost ran the risk of simply replicating the same issue.

“Our AddParts team visited the Bee Health team and after a quick look at the machine, the available spare parts were 3D scanned on-site. We were able to assign Bee Health a virtual storeroom and secure login details were provided to key team members. Once the data was uploaded to the storeroom, with pricing and material specifications, the parts were basically ready to go in a matter of hours.”

The final set of components were manufactured in a range of materials depending on their proximity to the capsules, including AddParts’ food contact nylon material (which is FDA compliant), as well as weight-bearing components manufactured in carbon fibre reinforced nylon. Some components were hybrid, utilising the material properties of each material where they are most effective.

Added Tom: “The replacement parts required a small number of design changes to accommodate the chosen production materials and processes but once these were completed and signed off via the part page on the AddParts storeroom, the components were produced and supplied, with all the necessary material regulatory information and certificates of conformity that Bee Health require for their high standards of production hygiene.

“The complex set of components was designed and delivered in under 15 days, saving Bee Heath significant downtime costs when the magnesium production run was due to start.

“Since the installation of the new components, Bee Health has not seen any further marking on the outside of the magnesium capsules through their vertical polishing machine and has added more components to their AddParts virtual store.”

Established in 1992, Bee Health is one of the UK’s leading vitamin, mineral and supplement manufacturers. The company produces 400 million capsules and tablets a week at its 80,000 sq. ft. state-of-the-art facility for customers in over 40 countries.

Kristian Chaperlin, Encap assistant manager at Bee Health Ltd, said: “AddParts is an innovative service which is a great fit for us. The team responded quickly and really understood that downtime costs us business. The fact that we can build our own store of parts we know we can get at short notice, without actually taking up space here is a game-changer for us and the more we use AddParts, the more value we see in what it brings for us.”

AddParts supplies digital spare parts for production and packing machines and typically reduces downtime by up to 90% and part costs by up to 50%. Critical components and change parts are 3D scanned on-site and uploaded to a secure, tailored digital inventory. The parts are supplied in like-for-like, traceable materials in 48 hours, and are manufactured at a dedicated, UK-based facility using industrial 3D printers.

 

Manufacturers benefit from AddParts innovative customer service portal

A new online portal created by a South Yorkshire company that provides digital spares to the manufacturing industry has revolutionised its customer service experience for clients.

AddParts, an exclusive service of Addition Design based at the Advanced Manufacturing Park Technology Centre in Rotherham, supplies digital spares for automated production lines through the use of 3D scanning, digital data management and industrial 3D printing.

It gives manufacturing customers across a number of sectors a competitive advantage by reducing downtime on automated production lines.

Alongside major investment in a high-res 3D scanner and key staff, the firm has also established a portal system that provides a virtual stock room of components and in-production technology to ensure the back-end process run as smoothly as possible. This has drastically improved the communication between AddParts and its customers and streamlined the customer service experience considerably providing an all-encompassing ‘one-stop-shop’ offering.

Tom Fripp, director of Addition Design, said: “Our AddParts service is based on three core modules – the scanning, the portal and the printing but, for us, it is actually the portal that brings it all together.

“As we were developing AddParts it became apparent that a lot of two-way communication was needed between us and the engineers and this was done using screen grabs, emails and WhatsApp messages.

“We were surprised by how much technical information was required and also by how much repetition there was, largely because we were dealing with different departments, and different people in the same company, often wanting information. We were also building up a lot of data and our customer had to ask us what information we had and didn’t have.

“It became evident that we needed a central hub that could provide a way for customers to manage the information we hold for them in an easy and accessible way, and once we started building this we quickly realised that what we were doing was building a store room for data. A virtual inventory of spare data which, on demand, could be converted into production data – the beauty of it is that it takes up no room, can be viewed by anyone with secure access, is absolutely bespoke to each customer and facilitates two-way communication in a way that is akin to a storeroom.

“The portal is organised by machine/plant list and shows each component that we store information for by part number/unique reference. The whole portal is searchable meaning if you know what you’re after it is super quick. Once you click on the part, you can view the 3D data we have, basic dimensions, production cost, materials, any specifics for that part and geometric validation. You can also view previous orders for that part and download their certificates of conformity as well as order more replacements. The portal also allows you to upload information like photos and descriptions about parts that are not on the portal, kickstarting the process to get that part on the system.”

AddParts now has grand plans for the portal system as it is a great way to facilitate two-way interaction directly at the point where customers need it the most.

Added Tom: “We plan on extending it to allow bookings for planned shutdowns, downloadable regulatory statements for our materials, chat with engineers to talk through design changes as well as greater emphasis on tracking design changes to meet the requirements of our customer’s regulatory systems change control procedures. It’s just the start of things to come!”

AddParts offers a unique methodology of unlocking the benefits of industrial 3D print technology to provide new opportunities and deliver even higher performance components with reduced lead time offering a really focussed solution that manufacturers can truly benefit from.